LiveX AI Brings AI Agent & ChurnControl to Google Cloud Marketplace

Written by
John Doe
Published on
December 12, 2024
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We are thrilled to announce that LiveX AI Agent and ChurnControl are now available on Google Cloud Marketplace after graduating from the Google Cloud ISV Startup Springboard program. With Google Cloud Marketplace, LiveX AI’s multimodal AI Agent solutions are available to a broader audience, making it easier for businesses to access cutting-edge technology that enhances customer engagement and retention.

By launching on Google Cloud Marketplace, LiveX AI enables businesses to seamlessly discover, integrate, and benefit from proactive AI Agents that combine speed and accuracy to deliver exceptional customer experiences. Designed as independent, autonomous solutions, these AI Agents execute complete tasks to boost conversions, reduce churn, and exceed customer expectations while providing personalized, efficient, and multilingual support at scale.

Convert, Retain, and Support with LiveX AI

LiveX AI’s cutting-edge AI Agents redefine customer engagement, driving conversions, retention, and exceptional experiences that deliver happy and loyal customers to your brand.

  • Convert Customers: Proactively assisting customers, answering their questions, and guiding them toward buying or subscribing boosts conversion rates by up to 5x.
  • Retain Customers: Reducing churn by up to 30% within the first week is achieved through proactive engagement and timely, tailored interactions from day one.
  • Optimize Support and Cut Costs: Fast, intuitive, and personalized assistance increases self-resolution rates by up to 86% while reducing customer support costs by up to 85%—building trust, loyalty, and operational efficiency at scale.

Equipped with the ability to see, hear, chat, show, and act, LiveX AI Agents deliver fast, effective assistance with 97% accuracy and 6.1x processing speed. These AI Agents offer precise, real-time interactions and actions, empowering businesses to provide exceptional care that enhances satisfaction and builds lasting relationships. For a more engaging experience, an optional avatar can be added to enable eye-to-eye interaction, creating even more of a personal connection that elevates customer engagement to retain customers and grow revenue.

Collaborating with Google Cloud

Graduating from the Google Cloud Springboard program highlights LiveX AI's partnership with Google Cloud. 

Jerry Li, CEO of LiveX AI, shared his excitement:
"LiveX AI’s collaboration with Google Cloud has been invaluable, helping us scale and reach more businesses that want to revolutionize their customer experience from increasing trial conversion and retention, from sales assistant to customer support. Graduating from the Google Cloud Springboard program is pivotal for LiveX AI. Our LiveX AI Agent and LiveX AI ChurnControl’s presence on Google Cloud Marketplace opens new opportunities for collaboration and innovation.”

"Bringing LiveX AI Agent and ChurnControl to Google Cloud Marketplace will help customers quickly deploy, manage, and grow these solutions on Google Cloud's trusted, global infrastructure," said Dai Vu, Managing Director, Marketplace & ISV GTM Programs at Google Cloud. "LiveX AI can now securely scale and support customers on their digital transformation journeys."

Transforming Customer Experience with AI

LiveX AI is trusted by leading companies to address complex customer interactions at scale. With the tools to engage customers proactively, reduce churn, and create meaningful connections, LiveX AI helps businesses make every customer feel like VIPs.

Explore LiveX AI’s offerings on Google Cloud Marketplace and discover how you can transform your customer experience.

About LiveX AI LiveX AI is at the forefront of customer engagement, offering VIP-like, proactive support that enhances conversion, reduces churn, and fosters loyalty. AI Agents provide seamless, human-like interactions that elevate customer satisfaction and retention.

Ready to revolutionize your customer experience?

FAQs

Find answers to commonly asked questions about our AI Support Agent.

What is LiveX AI?

LiveX AI is the ultimate AI Agent, serving as a seamless extension of your business to drive retention, engagement, and customer success. Designed for subscription and D2C companies, LiveX AI delivers intelligent, brand-aligned interactions with avatars across chat, email, voice, and search, ensuring your customers stay engaged and satisfied. With capabilities to reduce churn by up to 35%, achieve self-resolution rates of up to 88%, and provide actionable insights from customer data, LiveX AI empowers businesses to scale efficiently while improving customer loyalty and satisfaction across every channel.

What is an AI Agent, and how does LiveX AI fit this role?

LiveX AI is a cutting-edge AI Agent designed to drive customer retention from day one. Powered by advanced Generative AI, LiveX AI interacts with customers as naturally and seamlessly as a human even, ensuring they are supported and successful throughout their journey. Acting as an extension of your team, the LiveX AI Agent or Avatai proactively engages customers to address their needs, reduce friction, and foster loyalty. This approach transforms first-time users into long-term advocates who stay loyal, make repeat purchases, and recommend your brand to others.

An AI Agent is an intelligent virtual assistant that uses Generative AI to deliver personalized, timely, and empathetic interactions. It dynamically adapts to customer needs, guides them through complex processes, and resolves issues with human-like precision. By proactively addressing challenges and enhancing the customer experience, LiveX AI reduces churn, improves retention, and drives measurable business growth, all while integrating seamlessly with your preferred tools and systems.

Can LiveX AI be used as an AI customer support tool?

Absolutely! LiveX AI is a powerful AI customer support tool that delivers intelligent, real-time assistance across voice, chat, search, and QR codes. It ensures customers can get the help they need anytime and anywhere. By providing fast, personalized support, LiveX AI enhances customer satisfaction, reduces returns, and streamlines response times, making it an essential solution for businesses looking to elevate their support experience.

What if I sell through a 3rd party? Can LiveX AI help me?

Yes, LiveX AI is perfect for businesses selling through third parties. With QR codes that can be printed on packaging, brochures, or other materials, LiveX AI allows you to connect directly with customers, no matter where they purchase your product. These QR codes link customers to instant, AI-driven support via chat, voice, or search, providing personalized assistance, troubleshooting, or product education. This ensures a seamless customer experience while building loyalty and satisfaction, even when you don’t control the point of sale.

Is LiveX AI integrated with popular leading platforms?

Yes, LiveX AI seamlessly integrates with leading platforms to enhance your operations. From Zendesk and HubSpot to Intercom, Shopify, and Google Cloud, our integrations ensure smooth functionality with your existing tools. Additionally, LiveX AI offers dedicated apps for Intercom, Shopify, and Google Cloud, making setup and deployment quick and effortless. Whether you're managing customer support, retention, or sales, LiveX AI fits perfectly into your tech ecosystem.

What benefits does LiveX AI offer over traditional support methods?

LiveX AI outperforms traditional support methods by delivering faster, smarter, and more personalized customer experiences. Unlike static solutions, our AI Agents adapt in real time to customer needs, ensuring higher satisfaction and retention. Key benefits include:

  • Up to 35% Churn Reduction: Achieve significant churn reduction within just a few weeks through proactive AI-driven engagement.
  • Up to 88% Self-Resolution Rate: Empower customers to resolve issues independently, reducing the need for human intervention and lowering costs.
  • Real-Time Personalization: Deliver tailored responses based on customer behavior and history for impactful, human-like interactions.
  • Proactive Engagement: Predict and prevent churn with timely interventions and AI-driven insights.
  • Omnichannel Flexibility: Seamlessly connect with customers through chat, voice, email, search, and QR codes printed on packaging or brochures.
  • Rapid Deployment: Go live in as little as one day with no need for complex engineering.
  • Actionable Data Insights: Unlock customer behavior trends and insights to refine strategies and improve satisfaction.

Why should I use LiveX AI over other AI solutions?

LiveX AI is uniquely designed to prioritize customer retention and success. Its proactive engagement approach reduces churn by up to 35% and builds loyalty by supporting customers throughout their journey. Advanced guardrails ensure accurate, reliable interactions aligned with your brand’s voice, while compliance with industry-leading security standards like SOC2, HIPAA, and GDPR safeguards your data.

With seamless scalability, LiveX AI adapts to businesses of any size, offering omnichannel support across chat, voice, search, and QR codes. Whether engaging new customers or retaining existing ones, LiveX AI delivers personalized, real-time solutions that drive satisfaction, loyalty, and measurable growth.

How does LiveX AI change how a business can interact with their customers?

LiveX AI transforms how businesses interact with their customers by delivering intelligent, personalized, and scalable solutions. By leveraging AI-powered agents for customer support and churn reduction, businesses can engage customers across multiple channels—chat, voice, search, and even QR codes—ensuring seamless, 24/7 assistance. This revolutionizes customer interactions by automating routine tasks, enabling real-time responses, and tailoring every engagement to individual preferences. With the ability to reduce churn by up to 35% and increase satisfaction, LiveX AI empowers businesses to optimize customer retention, scale efficiently, and focus on strategic growth—all while enhancing the overall customer experience.

How does LiveX AI Customer Support Improve User Engagement?

LiveX AI Customer Support boosts engagement by delivering instant, relevant answers via chat, voice, search, or QR codes. With human-like avatars and multichannel accessibility, customers get fast, effortless solutions, increasing satisfaction and loyalty. Key Benefits:

  • Immediate, Relevant Answers: Accurate solutions delivered instantly through chat, voice, or search.
  • Effortless Interactions: AI avatars create engaging, human-like experiences.
  • Multichannel Support: Access help anytime via chat, voice, or QR codes.
  • Higher Satisfaction: Quick problem-solving reduces frustration and boosts loyalty.

LiveX AI ensures seamless, satisfying interactions, keeping your customers engaged and happy.

How does LiveX AI help human / live agents and cut support costs?

Empower live agents with a cutting-edge, AI agent assist tool designed to enhance efficiency and accuracy. Our solution minimizes hold times and ensures that responses are rapid and precise, leading to more effective, satisfying interactions. By automating routine tasks, such as generating email summaries and internal notes, the tool streamlines workflows, freeing agents to focus on more complex and personalized support needs. With real-time support and intuitive prompts, our AI agent assist tool helps agents resolve issues faster and with greater confidence. Through natural language processing, it assists in recognizing customer intent, suggesting relevant solutions, and proactively providing the information agents need to respond accurately. By learning from past interactions, our agent assist tool stands apart from other AI call center solutions, continuously adapting to customer needs and product updates. Our tool creates a dynamic support environment where every interaction becomes a learning opportunity, fostering a smarter, more responsive customer service experience.

Can LiveX AI scale easily and continuously improve?

LiveX AI is engineered to grow alongside your business, making it an ideal long-term solution for companies that plan to scale. As your organization expands, the AI Agent's knowledge base evolves continuously, adapting to new challenges and refining responses to better meet customer needs. With this intelligent growth, businesses can keep pace with demand while maintaining high-quality customer engagement. LiveX AI’s flexible workflows also allow for extensive customization, empowering businesses to tailor the assistant’s capabilities to their unique processes and goals. This adaptability ensures that LiveX AI remains a valuable, versatile asset as your business requirements change over time.

What is an AI Assistant and how can it improve my business?

An AI Assistant is an advanced virtual team member designed to interact with customers in a personalized, human-like way. LiveX AI’s AI Assistant, known as the AI Agent, goes beyond traditional tools by proactively driving retention and customer success. It ensures satisfaction and loyalty by delivering consistent, real-time support, personalized interactions, and actionable insights to reduce churn and enhance the overall customer experience.