Unlock new capabilities from sales to support and enhance customer experiences with NVIDIA NIM integration into LiveX AI’s Agent.

In an era where accuracy, speed, and efficiency define the boundaries of customer interaction and satisfaction, LiveX AI is excited to announce it is embedding NVIDIA NIM inference microservices into its AI-driven customer interaction Agent, harnessing the power of accelerated computing to boost response times and help significantly improve customer experiences.

LiveX AI is an innovative leader in AI-driven customer experience solutions, revolutionizing how businesses engage with their customers from pre-sales to customer support. Collaborating closely with NVIDIA, LiveX AI utilizes the most advanced technologies to offer dynamic, multimodal communication and seamless integration with existing customer service platforms. The company’s AI Agent includes chat, speak, see, and show capabilities to provide the best possible interactions for each customer. It enhances workforce productivity and customer satisfaction through customized branding, real-time interaction capabilities, and actionable insights that drive efficiency and growth.

NVIDIA NIM microservices, part of the NVIDIA AI Enterprise software platform, enable the secure, scalable, and efficient deployment of generative AI models across various infrastructures.  The LiveX AI platform’s integration with NIM enhances its capabilities and aligns with the company’s commitment to providing real-time, accurate service while reducing operational costs.

Benefits of LiveX AI Integration With NVIDIA NIM

LiveX AI’s integration of NVIDIA NIM enables:

• Excellent customer experience with a powerful AI agent that offers extremely low latency and 24/7 availability.

• Enhanced security and control over AI applications and data, enabling deployment in preferred cloud and on-prem infrastructures.

• Accelerated deployment with NVIDIA’s cloud-native microservices optimized for performance.

• Optimized total cost of AI service with efficient and scalable infrastructure.

Integrated with NVIDIA NIM, the LiveX AI platform supports a more robust set of generative AI capabilities. The integration facilitates seamless, real-time interactions across multiple communication channels—including voice, video, images, and text—helping make every customer interaction faster, more contextually aware, and personalized.

For LiveX AI customers, this means:

• Up to an 85% reduction in customer support costs given efficient AI-driven resolutions.

• Significant improvements in first-response times, from industry standards of hours to mere seconds.

• Enhanced customer satisfaction, reducing returns by approximately 15% due to more accurate and timely resolutions.

• Improved lead conversion by 5x with an intelligent, actionable AI Agent.

LiveX AI aims to nott just integrate technology but transform how businesses interact with their customers. LiveX AI, through its collaboration with NVIDIA on hardware and software optimization, looks to use AI to help companies deliver superior customer experiences.

Discover how LiveX AI, powered by the intelligence and efficiency of NVIDIA NIM, can revolutionize customer interactions and support businesses in the new era of customer experience.

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