Companies advancing customer experience with LiveX AI

Features

Unique Features Found in All LiveX AI Agents

Live Chat

Boosts real-time engagement with an advanced live chat feature, providing immediate, relevant responses.

Brand Representation

Uses brand voices similar to those of your employees, reflecting your brand’s personality.

Multi-media Engagement

Enhances engagement with diverse outputs and inputs, including images, texts, videos, and voice.

Multi-lingual

Delivers interactions in multiple languages to enhance global customer satisfaction.

Single Sign-on (SSO)

Simple access and enhanced security with SSO capabilities.

Business Insights

Monitors user interactions and provides insights and metrics.

Results

Transform Your Business with AI Solutions

LiveX AI customers report significant improvement in retention, trial conversion, self-resolution rate, and costs in the first few months!

Up to 85%

Cost reduction compared to live agents

<3m

Resolution time
(industry standard: 18.5m)

81%+

Self-resolution rate

Safe & Secure

LiveX AI is built on a foundation of trust, security, and compliance

Privacy

LiveX AI ensures privacy by effectively removing Personally Identifiable Information (PII) from user data, protecting personal details and complying with privacy laws.

Security

We are committed to achieving SOC2 compliance by Q4 2024, affirming our dedication to the highest data security and management standards.

HIPAA Compliance

LiveX AI complies with HIPAA, ensuring the protection and confidentiality of healthcare information, aligning with federal privacy standards.

Supervision

LiveX AI employs supervisory guardrails in our language models to keep AI Agents on topic, ensuring responses are relevant and accurate.

FAQs

Find answers to commonly asked questions about our AI Support Agent.

What is LiveX AI?

LiveX AI is a cutting-edge AI Agent, poised to act as a digital extension of your business—your AI Assistant—enhancing customer engagement, support, and sales operations. It uses advanced AI to deliver human-like interactions that mirror your brand’s voice and tone across all forms of communication, including text, email, and voice, whether through the web or smartphones. Businesses that integrate LiveX AI can quickly experience a host of benefits: increased sales, reduced returns, happier customers, and richer insights from customer data.

What is an AI Agent, and how does LiveX AI fit this role?

LiveX AI is an AI sales and support agent that leverages Generative AI to interact with customers with the tone and knowledge of one of your most effective and efficient employees. The AI Agent will guide customers through any journey on your site, from product information to purchase, support, and upsell. LiveX AI offers personalized recommendations to boost your business's efficiency as it engages and connects with your customers.

Can LiveX AI be used as an AI customer support tool?

Absolutely, LiveX AI excels as an AI customer support tool. It provides real-time, intelligent responses to customer inquiries, significantly improving response times, reducing returns, and improving overall customer satisfaction.

What if I sell through a 3rd party? Can LiveX AI help me?

Absolutely, LiveX AI is versatile enough to support businesses that sell through third-party platforms. Even if you don’t sell directly, LiveX AI can help you engage with customers via their smartphones, answer their queries, and guide them through the purchasing and support process, enhancing their overall experience with your brand.

Is LiveX AI integrated into leading platforms?

LiveX AI products and solutions seamlessly integrate with major platforms like Shopify, Zendesk, and HubSpot, enabling you toenhance your existing workflows and customer engagement strategies without disruption.

What benefits does LiveX AI offer over traditional support methods?

Unlike traditional support methods, an AI support bot like LiveX AI offers 24/7 availability, instant responses, and the ability to handle a high volume of inquiries without compromising quality, thus enhancing operational efficiency.

Why should I use LiveX AI over other AI solutions?

LiveX AI offers proactive, personalized customer support that seamlessly blends with your brand’s unique voice. LiveX AI enhances your brand with proactive, personalized support, setting up for others in just a few weeks. By leveraging multimedia capabilities, LiveX AI can display product images, videos, and detailed descriptions, creating a more engaging and informative shopping experience. It excels in all communication, quickly boosting sales, and satisfaction while cutting costs. With LiveX AI, you're adopting technology and enriching customer relationships.

Schedule

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