Build the Future of AI-Powered Customer Retention

Job Overview

We are seeking a Backend Software Engineer to help us redefine customer interactions and loyalty through AI. In this role, you will develop and enhance the backend systems that power our cutting-edge AI platform, which delivers real-time, personalized customer engagement, faster problem-solving, and proactive support to drive long-term business growth.

You will design and implement scalable, efficient infrastructure to support our AI agents, ensuring they deliver VIP-level service in every customer interaction. Your contributions will directly align with our mission: to create happy, loyal customers by elevating every experience through innovation and technology.

Qualifications

• 5+ years of professional experience in backend software engineering.
• Proven expertise in Large Language Models (LLMs), Generative AI, or similar advanced AI technologies.
• Hands-on experience with open-source LLM frameworks and tools, with a strong understanding of their deployment and optimization.
• Proficient in cloud services (especially Google Cloud) and API development.
• Strong programming skills, particularly in Python and Go, with an emphasis on writing clean, efficient, and maintainable code.
• Passionate about leveraging technology to drive business innovation and improve customer experiences.
• Comfortable working in ambiguous and rapidly evolving environments, with a proactive and adaptable mindset.
• Fast learner with a startup mentality, capable of taking initiative and thriving in a dynamic, fast-paced team.

Responsibilities

• Design, develop, and maintain robust, scalable backend services that power AI-driven
  customer engagement solutions.
• Implement and integrate AI models, including LLM technologies, to deliver personalized and seamless customer interactions.
• Optimize backend systems for performance, scalability, and reliability to support real-time AI-driven workflows.
• Collaborate closely with cross-functional teams, including marketing, sales and product managers, to innovate and refine AI-powered solutions.
• Stay updated on emerging AI and backend technologies to propose and implement innovative solutions.