Executive Summary
Pictory needed instant support for a global user base and a better way to guide prospects through onboarding and purchase decisions.
LiveX AI delivered 24/7 assistance, high self-service resolution, and stronger conversion performance.
Key Results
The Challenge
Pictory's global users needed answers outside support hours, especially during onboarding and purchase consideration.
The team wanted to improve response speed without adding headcount and to turn support moments into conversion opportunities.
The Solution
LiveX provided an always-on AI assistant that answered routine questions, guided onboarding, and surfaced the right product context at the right time.
Driving Conversions Across the Funnel
Users who interacted with the assistant converted at a meaningfully higher rate because questions were resolved while intent was still active.
Strategic Fit
For Pictory, LiveX became more than a support layer. It became a conversion and retention system that scales with global demand.
